Other Resources

• Supported 3rd-Party Software and Peripherals
• Release Notes
• On Using Software Manager or Inst
• Patches
• Supportfolio Online
• General Documentation
• Customer Service

   

Supported 3rd-Party Software and Peripherals

To find out about supported 3rd-party software and peripherals, see the Silicon Graphics Applications & Solutions Directory (http://www.sgi.com/Products/appsdirectory.html). It is a comprehensive guide to third-party software applications, peripherals, and services for Silicon Graphics workstations and servers. Over 3100 products are included in this web edition of the directory.

Release Notes

You can access Release Notes for each software product in a few different ways, including:

• Before installation, you can use the Base Documentation CD.
• On systems running 6.3 or higher, you can use Software Manager to read the Release Notes by selecting the product name from the distribution list and choosing Selected > Release Notes... .
• After installation, choose Release Notes from the Toolchest Help menu.

  Note: You should also check the Release Notes Addenda and Errata.

   

On Using Software Manager or Inst

Inst is the program used to install the IRIX operating system. After the IRIX upgrade, Software Manager, which is a graphical version of Inst, makes it easy to install or upgrade individual products. Instructions for installing/upgrading software with these programs are in the CD Booklet, but here is how to obtain more details:

• For more information on using Inst, you have a few options:
  • See the online book, IRIX Admin: Software Installation and Licensing (choose Help > Online Books from the Toolchest, or use the Base Documentation CD).
  • Use the help provided in Inst by entering help help at the Inst prompt.
  • See the inst(1M) man page.
    
    
• For more details on using Software Manager, use the Software Manager Help menu.

   

Patches

Information about acquiring software patches can be found at the Silicon Graphics Services and Support Patches page (http://www.sgi.com/support/patch_intro.html).

Supportfolio Online

Supportfolio Online (http://support.sgi.com) offers you the ability to access and download the latest patches, find technical information and open support cases all with an easy-to-use Web interface! You can also sign up for our email notification service to automatically receive updates on new support information and features. Anyone is welcome to become a Supportfolio Online member. To take full advantage of all the features, you must have a support contract with a software component.

General Documentation

Installed

Silicon Graphics documentation is installed by default. Most applications have a Help menu or Help button. You can also use the Help menu on the Toolchest.

Some things you will find under Toolchest > Help:

• InfoSearch: "One-stop shopping" and searching for virtually all installed documentation, including online books, Man pages and Release Notes. (To launch InfoSearch from the command line, enter infosearch in a shell.)
• Quick Answers: Quick answers to common questions related to the tasks and tools that are a part of your system's end user software environment, including personal system administration tasks. Includes search capability.
• Hints and Shortcuts: A visual overview of hints and shortcuts for the IRIX Interactive Desktop.
• Online Books: A searchable library of online books.

Note: You can also access online documentation before (and after) installation, by using the Base Documentation CD.

Printed

Each system comes with an Owner's Guide. Hardware boards and peripherals also come with printed documentation. In addition, some hardware documentation is shipped online, and most hardware documentation can also be found on the Technical Publications Library Web site (listed below).

On the Web

Another place to find general documentation is on the Web:

• http://techpubs.sgi.com

  The IRIX 6.5 bookshelf on the Technical Publications Library Web site allows you to access all IRIX 6.5 books on the Web. It includes hardware books as well. Downloadable PDF and PostScript files are also provided on the Summary page of most books.
  
  

• http://www.sgi.com/tech

  Tech Focus provides easy access to FAQs (Frequently Asked Questions), Newsgroups and much more.
   

Customer Service

Complete information about Customer Service, including Worldwide Support Sites, can be found at http://www.sgi.com/support/.

Technical Assistance Center (TAC)

The TAC is for:

• Hardware and Software telephone technical assistance
• Opening a service call or checking the status of an existing call
• Requests for on-site assistance or replacement parts
• Ordering spare parts
• Registering or obtaining information about our Customer Education courses
• Referral to your local service office for information about our support programs

(Please note that service will be provided in accordance with your system's current level of support. Service varies by warranty coverage and support program)

Phone Number: 1.800.800.4SGI (4744)